Work Efficiency and Productivity of Finance Employees of Davao Doctors College in the Delivery of Quality Services
Abstract
The study aimed to determine the level of work efficiency and productivity of the finance employees of Davao Doctors College in relation to the delivery of quality services to the clientele. Specifically, the study sought to answer the following problems: First, the services delivered by finance employees to parents and students, and faculty and employees; Second, the respondents’ assessments of the level of work efficiency of employees in the delivery of quality services to their clientele; Third, respondents’ assessment of the level of productivity of finance employees in the delivery of quality services to their clientele; Fourth, the relationship of work efficiency of the employees and delivery of quality services to the clientele; Fifth, the relationship of productivity of employees and delivery of the quality of services to the clientele and; Sixth, the intervention scheme that may be proposed based on the findings of the study. The descriptive method was utilized in this study. The respondents were composed of 50 parents, 2304 students, 88 full time faculty, 41 non-teaching staff and 20 administrators. Frequency, percentage and rank method weighted and Pearson’s Product Moment Coefficient of Correlation were the statistical techniques used. No significant relationship existed between the work efficiency of employees and the quality of services delivered to the clientele and between the productivity of the employees and the quality of services delivered to clientele.
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Keywords - work efficiency, service quality, clientele
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